Plain-English summary
When a patient calls their dental practice and the front desk does not pick up, they hear a voicemail telling them they will receive one text message to help book an appointment or answer questions. By staying on the line or hanging up, they consent to that text. They can reply STOP at any time.
Step-by-step flow
- Patient calls the dental practice.
- Front desk does not answer within 10 seconds.
- Call routes to voicemail with the consent script.
- Patient stays on line or hangs up. Both mean consent.
- Patient receives one text message asking how the practice can help.
- Patient can reply, ask questions, book an appointment, or text STOP at any time.
Full voicemail transcript
"You've reached [Practice Name]. Sorry we missed your call. By staying on the line or hanging up, you consent to receive one text message from us at this number to help book an appointment or answer questions, plus follow-up messages as needed. Message and data rates may apply. Reply STOP to opt out, HELP for help."
Required disclosures table
| Disclosure | Covered |
|---|---|
| Business/program name | Yes. "You've reached [Practice Name]" |
| Message frequency | Yes. "one text message... plus follow-up messages as needed" |
| Pricing | Yes. "Message and data rates may apply" |
| Opt-out instructions | Yes. "Reply STOP to opt out" |
| Help/support information | Yes. "HELP for help" |
Example text-back screenshot
Hi! This is [Practice Name]. We saw you called. How can we help? Reply with a question, or text BOOK to schedule an appointment.
Where this notice is published
- The voicemail recording itself
- Front desk signage at participating practices
- Privacy policy at /privacy
- Terms of service at /terms
- This page at /sms-consent
Opt-out keywords
STOP, OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, STOPALL
Any of these words will immediately remove the patient from messaging.
Help keywords
HELP, INFO
Replying with either word returns practice contact information.
Contact
Apex Labs AI5626 Big Paw Heights
Colorado Springs, CO 80919
United States
[email protected]